Shipping & Returns Policy
Last Updated: July 2026
At Viridara, every garment is created slowly, in small quantities, using natural fabrics, botanical prints and carefully hand-finished details. We hope each piece becomes one you'll wear and return to often.
If you have any questions before or after placing your order, our team will be happy to assist you at returns@viridaraofficial.com.
Shipping
Order Processing
Orders are usually prepared and dispatched within 1–3 business days after payment confirmation.
During collection launches, promotional periods or public holidays, processing times may occasionally be extended. If this happens, we will do our best to keep you informed.
Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
Shipping Methods
We ship from Romania using trusted courier partners selected according to your destination.
The shipping method available for your order will be displayed during checkout.
Delivery Estimates
Estimated delivery times begin once your order has been dispatched.
| Destination | Estimated Delivery |
| Romania | 1–3 business days |
| European Union | 5-10 business days |
| International | -14 business days |
Delivery times are estimates and may vary due to courier delays, customs processing, public holidays or circumstances beyond our reasonable control.
Shipping Costs
Shipping costs are calculated automatically during checkout based on your delivery address and selected shipping method.
Any promotional free shipping offers will be clearly indicated on our Website or during checkout.
Customs & Duties
Orders delivered within the European Union are shipped in accordance with applicable EU regulations.
For orders delivered outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country.
These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated.
As customs regulations vary between countries, we recommend contacting your local customs office should you require further information before placing your order.
Returns
Right of Withdrawal
If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, in accordance with applicable European consumer protection legislation.
To exercise this right, please contact us at:
Please include:
- your order number;
- your full name;
- the item(s) you wish to return;
- the reason for your return (optional, but appreciated).
Once we receive your request, we will provide you with the return instructions.
Return Conditions
To be eligible for a return, the item must be:
- unworn, unused and unwashed;
- in its original condition;
- with all original tags and labels attached.
Please handle your garment with care while trying it on.
Items showing signs of wear, washing, perfume, make-up, deodorant marks, damage or alteration cannot be accepted for return.
Because our garments are created using botanical eco-printing, natural dyes and handcrafted techniques, slight variations in colour, print placement, texture and botanical markings are natural characteristics of each piece and are not considered defects.
Return Shipping
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their items.
We recommend using a tracked shipping service, as Viridara cannot be held responsible for returned parcels lost in transit.
Return Address
To ensure your return is processed efficiently, please do not send items back without contacting us first.
Once your return request has been received and approved, we will provide you with the appropriate return instructions, including the return address and any information required to complete the process.
Items returned without prior authorization may experience delays in processing or may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your return is approved, your refund will be issued to the original payment method.
Refunds are usually processed within 14 calendar days from the date we receive the returned item or proof that the item has been sent back.
Please note that your bank or payment provider may require additional time to complete the transaction.
Original shipping costs are non-refundable unless required by applicable law or where the return results from our error.
Exchanges
Because Viridara garments are produced in limited capsules, exchanges are subject to availability.
If you would like to exchange your item for a different size, colour or style, please contact us at returns@viridaraofficial.com. We will be pleased to let you know whether the requested item is still available.
If the requested item is unavailable, you may choose to return your original purchase for a refund in accordance with this policy.
Faulty, Damaged or Incorrect Items
We carefully inspect every order before it leaves our studio.
If you receive an item that is damaged, faulty or incorrect, please contact us within 48 hours of delivery at returns@viridaraofficial.com.
Please include:
- your order number;
- a brief description of the issue;
- clear photographs of the garment and, where relevant, its packaging.
If a manufacturing fault or shipping error is confirmed, we will provide an appropriate solution in accordance with applicable consumer protection legislation, which may include a repair, replacement or refund. Where applicable, Viridara will also cover the cost of return shipping.
Please note that the natural characteristics of botanical eco-printing, natural dyeing and handcrafted production are not considered faults.
Contact
If you have any questions regarding shipping, deliveries or returns, we are always happy to help.
Viridara
HOT DROP SRL
Email: returns@viridaraofficial.com
Phone: +40 740 130 592
