Shipping & Returns Policy
Every Viridara garment is created slowly, in small quantities, using natural fabrics, botanical prints and carefully hand-finished details. We hope each piece becomes one you'll wear and return to often.
Shipping
Orders are typically prepared and dispatched within 1–3 business days after payment confirmation.
Estimated delivery times after dispatch:
Romania 1–3 business days
European Union 5–10 business days
International 7–14 business days
Delivery times are estimates and may vary depending on courier delays, customs processing, public holidays or
circumstances outside our control.
Once your order has been shipped, you will receive a confirmation email with tracking details, where available.
Shipping Costs
Shipping costs are calculated at checkout and depend on your delivery address and selected shipping method.
For international orders outside the European Union, customs duties, import taxes or local fees may apply. These are the responsibility of the customer and are not included in the product or shipping price unless clearly stated otherwise.
14-Day Return Policy
You have the right to return your order within 14 calendar days from the day you receive it.
To start a return, please contact us at: returns@viridaraofficial.com
Please include:
- your order number
- your full name
- the item you would like to return
- the reason for return, optional but helpful
After we receive your return request, we will send you the return instructions.
Return Conditions
To be eligible for a return, the item must be:
- unworn, unused and unwashed
- in its original condition
- with all original tags and labels attached
Please take care when trying on your Viridara piece. Items that show signs of wear, washing, perfume, make-up, deodorant marks, damage or alteration will not be accepted for return.
Because our pieces are made with natural dyes, eco-printing and hand processes, small variations in colour, print placement, texture or botanical marks are part of the garment’s character and are not considered defects.
Return Shipping
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
We recommend using a tracked shipping service, as Viridara cannot be responsible for returns lost in transit.
If your item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery with clear photos and your order number. In this case, we will review the issue and cover the return cost where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If the return is approved, your refund will be issued to the original payment method. Refunds are usually processed within 14 calendar days from the date we receive the returned item or proof that the item was sent back.
Please note that your bank or payment provider may need additional time to process the refund.
Exchanges
Because Viridara pieces are produced in small capsules, exchanges depend on availability.
If you would like a different size, colour or style, please contact us at returns@viridaraofficial.com and we will let you know if the desired piece is still available.
If the item is no longer available, you may choose to return it for a refund, subject to the conditions above.
Non-Returnable Items
The following items cannot be returned, unless faulty:
- personalised or custom-made pieces
- items marked as final sale, where legally permitted
- gift cards
Damaged or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us at returns@viridaraofficial.com within 48 hours of delivery.
Please include:
- your order number
- a short description of the issue
- clear photos of the item and packaging
We will do our best to resolve the issue as quickly and fairly as possible.
Contact
For any shipping or return questions, please contact us at:
Viridara
Email: returns@viridarofficial.com
Return address: +40 740 130 592
